National Westminster Bank Plc

Financial Ombudsman decision DRN8844292 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

I require National Westminster Bank Plc to re-work Mr Y’s accounts so that all interest and charges related to the five accounts opened between April and July 2013 are refunded.Charges and fees

In circumstances where a vulnerable customer has made an approach asking for help, I am not convinced that the bank did enough here.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8844292.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.