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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN8839478 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Mrs B isn’t happy that a default has been placed on her credit file in relation to the new agreement.Credit file reporting
because of an administrative error it had incorrectly marked her account as settledMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8839478.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.