Barclays Bank Plc
Financial Ombudsman decision DRN8835091 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
he is unhappy at the way in which the bank investigated his complaintComplaint handling
Mr T complains that a member of staff at Barclays Bank Plc was rude and intimidatingService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8835091.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.