Barclays Bank Plc
Financial Ombudsman decision DRN8835083 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr and Mrs E complain that Barclays Bank Plc changed the interest rate on their mortgage when it took it over from their previous lender, Bank I.Interest and rates
Barclays has accepted it took too long to deal with the complaint. It’s offered £150 compensation for this, which I think is fair in all the circumstances.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8835083.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.