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Tesco Personal Finance Limited

Financial Ombudsman decision DRN8831306 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr K was charged a late payment fee.Charges and fees

Tesco confirmed they should’ve made him aware that the direct debit would be dormant, therefore a new one would need to be set up.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8831306.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.