Bank of Scotland Plc

Financial Ombudsman decision DRN8824933 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Credit file reporting

In the Ombudsman’s words

In June 2018 some transactions were charged to Mr H’s credit card that he didn’t make. He contacted Halifax to report these as fraudulent.APP scam refund refused

Mr H complains that Bank of Scotland Plc (t/a Halifax) reported incorrect information to credit reference agencies about his credit card account and took longer than it should’ve to correct this.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8824933.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.