NRAM Limited

Financial Ombudsman decision DRN8823246 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Sep 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

This complaint is about an NRAM-branded mortgage that, until recently, Mr and Mrs K held with Landmark Mortgages Limited. They complain that NRAM wrongly advised them that they owed less than they actually didMortgage administration

When we asked NRAM for its account of events, it told us that it had upheld the complaint by mistake.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8823246.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.