Santander UK Plc
Financial Ombudsman decision DRN8822361 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mrs C complains about the service she received from Santander UK Plc after two fraudulent transactions on her credit card.Card dispute or chargeback
She says that on contacting the bank, the advice and assistance she received was unhelpful, conflicting and wrong.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8822361.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.