Rooftop Mortgages Limited

Financial Ombudsman decision DRN8818361 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Ms L complains about the way Rooftop Mortgages has applied additional fees, costs and interest to her mortgage account.Charges and fees

Ms L complains about the way Rooftop Mortgages has applied additional fees, costs and interest to her mortgage account.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8818361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.