Elderbridge Limited
Financial Ombudsman decision DRN8804820 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Sun Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
her signature was forged on a secured loanProduct mis-sold
Mrs S complains about the time it took for Elderbridge Limited to investigate her concernsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8804820.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.