Barclays Bank Plc
Financial Ombudsman decision DRN8796736 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Tue May 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Product mis-sold
In the Ombudsman’s words
didn’t honour a 0% interest offer on purchasesInterest and rates
I can’t reasonably find that Barclaycard misled Miss R into thinking the rate would be 0% for 18 months for both balance transfers and purchases.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8796736.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.