National Westminster Bank Plc

Financial Ombudsman decision DRN8786735 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr F complains that he was wrongly charged an overdraft fee by National Westminster Bank Plc when he had agreed a monthly repayment plan to clear his overdraft.Charges and fees

NatWest has confirmed that it is unable to provide evidence that the repayment agreement was placed in writing.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8786735.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.