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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN8785857 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
BMW Financial Services (GB) Limited charged him excess mileageCharges and fees
the business pursuing him for payment when he’d asked it not to, and his letter to the chief executive officer not being answeredComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8785857.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.