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Tesco Personal Finance Limited

Financial Ombudsman decision DRN8777141 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss C has complained Tesco Personal Finance PLC, trading as Tesco Bank, won’t cancel transactions made on her two Tesco credit cards which she didn’t make.Unauthorised transaction

I wrote to Tesco recently to confirm that I felt they should also pay Miss C £400 for the inconvenience their delays in sorting this out had caused.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8777141.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.