Lloyds Bank PLC

Financial Ombudsman decision DRN8774087 Not upheld

Not upheldoutcome, as published by the Ombudsman

£320redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr B complains about the service he received from Lloyds Bank PLC in 2012 after he approached another bank for a new account.Account closed or refused

Mr B has also complained about contradictory information he says he was given about repaying loan and credit card debts. Additionally, he says the service he received from Lloyds was poor and that there had been other problems over the period he held the account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8774087.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.