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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN8770692 Not upheld
Not upheldoutcome, as published by the Ombudsman
£99redress stated in the decision
Wed Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr O used his M&S Bank credit card to pay a deposit of £50 in February 2014, and then the balance of £939 in July 2014, for a holidayCard dispute or chargeback
he also complained about the way that M&S Bank had dealt with his complaintComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8770692.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.