NewDay Ltd

Financial Ombudsman decision DRN8767415 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Payment delayed or failed

In the Ombudsman’s words

Mr M complains that NewDay Ltd allowed a company to take payments from his Opus credit card even though he’d specifically told it not to do so.Unauthorised transaction

This isn’t acceptable and has delayed settlement of this dispute.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8767415.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.