HSBC Bank plc

Financial Ombudsman decision DRN8766083 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,700redress stated in the decision

Thu Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

refund any debit interest accrued between the date Mr K’s account was debited with £2,700 and the date the above agreement is put in placeCharges and fees

remove any information that has been reported to Mr K’s credit file as a result of the unarranged overdraftCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8766083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.