Lloyds Bank PLC

Financial Ombudsman decision DRN8764751 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Fri Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Lloyds had applied charges correctly to Mr H’s accountCharges and fees

it said that there had been communication errors and it could have handled Mr H’s complaint in a better wayComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8764751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.