Barclays Bank Plc
Financial Ombudsman decision DRN8757725 Upheld
Upheldoutcome, as published by the Ombudsman
£8,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs W complained to Barclays Bank Plc about a payment of £8,000 that she made from her account with another bank, on 20 December 2013, to a third party’s account, held with Barclays. The payment was for the purchase of a car, advertised on the internet, but Mrs W did not subsequently receive the car from the third party and it is generally accepted that the funds were received and withdrawn from the account by a fraudster.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8757725.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.