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Mercedes-Benz Financial Services UK Limited
Financial Ombudsman decision DRN8751077 Upheld
Upheldoutcome, as published by the Ombudsman
£4,364redress stated in the decision
Fri Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
remove details of the agreement from Mrs W’s credit fileCredit file reporting
I’m surprised Mercedes-Benz originally accepted this outcome and then changed their mind.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8751077.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.