Bank of Scotland Plc

Financial Ombudsman decision DRN8746371 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He also complains that the compensation offered to him doesn’t take into account the time and effort he has spent corresponding with the bank to try to resolve the issue.Complaint handling

Mr M1 complains about the poor level of service he has received from the bank.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8746371.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.