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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN8742535 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Wed Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
a default being recorded on his credit fileCredit file reporting
VWFS lost the agreement and failed to collect the monthly payments dueMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8742535.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.