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Bank of Scotland Plc
Financial Ombudsman decision DRN8738064 Upheld
Upheldoutcome, as published by the Ombudsman
£2,323redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr V complains that Bank of Scotland plc has not refunded a number of transactions that he says he did not make or authorise.APP scam refund refused
Mr V has learning difficulties diagnosed within the autistic spectrum.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8738064.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.