Erudio Student Loans Limited

Financial Ombudsman decision DRN8738020 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

It then delayed processing this and confused things further with chasers and letters of arrears.Treatment in financial difficulty

Erudio accepts the delays and apologises for the chasers and how it handled Mr M’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8738020.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.