HSBC UK Bank Plc

Financial Ombudsman decision DRN8735539 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sun Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr H complains about how HSBC UK Bank Plc (trading as First Direct Direct) has worked out his loan.Charges and fees

First Direct has shown us a number of letters that it has sent to Mr H. A letter dated 8 May 2018, shows 59 further payments due on his loan.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8735539.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.