Barclays Bank Plc
Financial Ombudsman decision DRN8728710 Not upheld
Not upheldoutcome, as published by the Ombudsman
£275redress stated in the decision
Mon Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
The bank also wrongly closed down his complaint, failed to contact him and gave him misleading and incorrect information.Complaint handling
It’s not in dispute that Barclays made mistakes in dealing with Mr M when he was overseas.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8728710.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.