National Westminster Bank Plc

Financial Ombudsman decision DRN8721763 Upheld

Upheldoutcome, as published by the Ombudsman

£430redress stated in the decision

Fri Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mrs P, Mr P1 and Mr P2 complain about the way National Westminster Bank Plc dealt with the closure of their accounts.Account closed or refused

NatWest acknowledges that the account closures took significantly longer than they should have done, and that this was due to an oversight on its part.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8721763.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.