Lloyds Bank PLC

Financial Ombudsman decision DRN8720425 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Lloyds should only apply interest and account charges up to 25 December 2008.Charges and fees

Lloyds had acknowledged that it did not handle Mr M’s complaint from the end of 2012 as well as it should have done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8720425.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.