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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN8716719 Not upheld
Not upheldoutcome, as published by the Ombudsman
£12redress stated in the decision
Mon Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Miss T complains that Shop Direct Finance Company Limited is charging her for items she has returned. She also complains that she has incurred other charges on her account as a result.Charges and fees
The adjudicator said that while she did not dispute Miss T tried to return the items there was not enough evidence to show these had been returned to Shop Direct.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8716719.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.