Landmark Mortgages Limited

Financial Ombudsman decision DRN8715857 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr S and Mrs W complain that Landmark Mortgages Limited (formerly NRAM plc) haven’t treated them fairly and have instructed solicitors to start repossession proceedings, without giving them time to sell the property themselves.Mortgage administration

Mr S and Mrs W have also raised concerns about how NRAM has dealt with their complaints. In particular, they’ve said NRAM hasn’t addressed the actual complaints they made.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8715857.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.