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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN8711061 Upheld
Upheldoutcome, as published by the Ombudsman
£7,000redress stated in the decision
Fri Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr D complains that the The Co-operative Bank Plc (“the bank”) won’t refund him for an online payment he made from his account that turned out to be paid to a fraudster.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8711061.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.