HSBC UK Bank Plc
Financial Ombudsman decision DRN8703620 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
HSBC acted irresponsibly when it approved his second application.Irresponsible lending
HSBC should recognise that Mr K shouldn’t have to pay interest and charges on the cash that it could have stopped him withdrawing.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8703620.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.