NewDay Ltd

Financial Ombudsman decision DRN8695844 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

the agent told him that his account had been closed on the 25 MarchAccount closed or refused

Mr T’s complaint concerns his credit card account with NewDay Ltd (NewDay). He feels he was given incorrect advice over the telephone by a NewDay agent and having acted on that advice it has led him into financial difficulties.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8695844.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.