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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN8691532 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,657redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Barclays Partner Finance accepts that the service that it has provided to Mr L was less than satisfactory. As a result it has removed interest of £679.35 and a charge of £22.50 from Mr L’s account and it has removed further interest and charges totalling £176.22.Charges and fees
Barclays Partner Finance could have done more to ensure that its address records were up to date and noted that it accepts that the service it provided was less than satisfactory.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8691532.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.