Barclays Bank Plc
Financial Ombudsman decision DRN8689886 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Service failure
In the Ombudsman’s words
Mr F says that the bank was irresponsible when it kept increasing his credit card limit.Irresponsible lending
The bank has acknowledged that it did not deal with this complaint properly. It apologised and refunded Mr F the missing £30 and, once this service became involved, agreed to pay Mr F £50 compensation for his distress and inconvenience.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8689886.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.