AIB Group (UK) Plc
Financial Ombudsman decision DRN8684271 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Mar 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Bereavement and power of attorney
In the Ombudsman’s words
the bank has not acted fairly as it paid half the funds in the account to the joint account holder on that person’s instructions alone, before probate had been grantedUnauthorised transaction
upon a customer’s death the bank is no longer able to pay cheques in the usual way and a claim should be made on Mr F’s estateBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8684271.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.