Mars Capital Finance Limited

Financial Ombudsman decision DRN8684170 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

The mortgage account fell into arrears. No acceptable arrangement to clear them was agreed.Treatment in financial difficulty

complain that Mars Capital Finance Limited has added legal costs to their mortgageCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8684170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.