Metro Bank PLC

Financial Ombudsman decision DRN8680621 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr L complains about transactions on his Metro Bank PLC account he says he didn’t make.Unauthorised transaction

Mr L believes many of his questions remain unanswered and the £200 is not sufficient to compensate him for the worry and inconvenience he’s been caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8680621.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.