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American Express Europe Limited
Financial Ombudsman decision DRN8675711 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr H made a chargeback request to American Express. It instigated this and despite it going to arbitration the chargeback was declined. So Mr H made a claim to American Express under s75 of the Act for breach of contract.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8675711.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.