Bank of Scotland Plc

Financial Ombudsman decision DRN8673114 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5,000redress stated in the decision

Thu Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

ignoring the requirements of an enduring power of attorney (“EPA”) that it should contact him firstBereavement and power of attorney

consistently poor level of service that Halifax had given to the late Miss R, and more recently to Mr RService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8673114.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.