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Cheltenham & Gloucester plc
Financial Ombudsman decision DRN8670451 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Fri May 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The bank has apologised for its delay in responding to Mr L’s complaint and has offered £125 compensation for this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8670451.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.