Barclays Bank Plc
Financial Ombudsman decision DRN8667549 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
he made a payment of £160 to a friend using the Barclays Pingit app. He said he got a message from Barclays straight away which said that it hadn’t been possible to make his paymentPayment delayed or failed
Barclays said that the text message it had sent to Mr E telling him the payment had failed was misleading. So it had paid Mr E £25 to say sorry for sending him that text.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8667549.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.