Barclays Bank Plc
Financial Ombudsman decision DRN8666832 Not upheld
Not upheldoutcome, as published by the Ombudsman
£11,200redress stated in the decision
Mon Dec 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
didn’t let him cancel a loan he’d taken out in error, and also provided him with incorrect adviceProduct mis-sold
it initially told him the wrong thing about this. I agree this was poor customer serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8666832.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.