Hoist Finance UK Limited

Financial Ombudsman decision DRN8666073 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sun Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He said Hoist had neither dealt with his complaint nor offered him an apology.Complaint handling

Mr K complains that Hoist Finance UK Limited continued writing to him after he entered into an Individual Voluntary Arrangement (IVA).Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8666073.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.