National Westminster Bank Plc

Financial Ombudsman decision DRN8656146 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Tue May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

failed to correctly process a payment to another credit card resulting in a late payment feeCharges and fees

Mrs Y complains that National Westminster Bank Plc misrepresented the interest rate applicable to her loan; did not tell her the cash withdrawal interest rate on her credit card was different to the purchase rateInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8656146.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.