HSBC Bank plc

Financial Ombudsman decision DRN8654519 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

HSBC tried to call her while she was away and added charges to her account.Charges and fees

HSBC said it was sorry, and it would refund all the charges it had wrongly applied, amend her credit file, and pay her £50 compensation.Credit file reporting

Miss W complains about HSBC Bank plc’s handling of her graduate bank account and the poor service she’s received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8654519.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.