Bank of Scotland Plc

Financial Ombudsman decision DRN8654059 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr E complains Bank of Scotland PLC (BoS) asked for additional identification after he applied for a credit card.Identity checks and access

BoS should have logged Mr E’s complaint when he originally requested it to be logged;Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8654059.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.