Santander UK Plc
Financial Ombudsman decision DRN8652086 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
She says it was unfair that the bank added charges to her account as she was in financial difficulty.Treatment in financial difficulty
Ms G complains that Santander UK plc won’t refund overdraft charges and interest on her current account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8652086.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.