Virgin Money plc
Financial Ombudsman decision DRN8640624 Not upheld
Not upheldoutcome, as published by the Ombudsman
£735redress stated in the decision
Fri Feb 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Virgin agreed it shouldn’t have let Mr C spend more than his agreed overdraft limit... Virgin paid Mr C £100 as a gesture of goodwill. And in February 2019 it wrote off the amount he’d exceeded his agreed overdraft limit by in December 2018 and January 2019, which totalled £635.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8640624.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.